HP LaserJet Pro M404dn, M304, M305, M404, M405 HP LaserJet Pro MFP M329, M428, M429 - Control Panel Message Document (CPMD)

This document provides error-code troubleshooting information

Legal information

Copyright and License

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 4, 11/2022

Trademark Credits

Adobe^®, Adobe Photoshop^®, Acrobat^®, and PostScript^® are trademarks of Adobe Systems Incorporated.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.

macOS is a trademark of Apple Inc., registered in the U.S. and other countries.

AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries.

Google™ is a trademark of Google Inc.

Microsoft®, Windows®, and Windows Server® are U.S. registered trademarks of Microsoft Corporation.

UNIX^® is a registered trademark of The Open Group.

Document last updated

The following is the last time this document was updated:

Last update: May 11, 2022

About this document

This document provides error-code troubleshooting information.

IMPORTANT:

Procedures and part numbers change. For current information, use the browser-based format.

Verify PDF is the most current before use. PDF part numbers must be verified with web-based error code information or parts look-up before parts are ordered.

Choose the format that best meets your needs.

CONTENT FORMAT TYPES
Format	Document title example	Recommended use
Web-based	Go to: Product Detail page > Error Code Look-up	Quick access to individual web-based error code troubleshooting TIP: Save Product Detail page URL location in favorites
Web-Base	Go To: WISE default Search page > Enter [Product] and error code	Access to individual web-based error code troubleshooting Web-based: Most up-to-date information available
PDF	[Product] - Control Panel Message Document (CPMD) PDF	Use when support portals are NOT accessible at time of service Use when a printable document is needed NOTE: Always refer to the printer service manual for removal and replacement procedures NOTE: For current information, use the Web-based format.

Control-panel message types

The control-panel messages and event code entries indicate the current printer status or situations that might require action.

NOTE:

Event log errors do not appear on the control-panel display. Open the event log to view or print the event log errors.

A control-panel message displays temporarily and might require you (or the applicable user) to acknowledge the message by touching the OK button to resume printing or by touching the Stop button to cancel the job.

With certain messages, the job might not finish printing, or the print quality might be affected. If the message is related to printing and the auto-continue feature is on, the printer will attempt to resume printing after the message has appeared for 10 seconds without acknowledgement.

For some messages, restarting the printer might fix the problem. If a critical error persists, the printer might require service.

Error-code and control-panel-message troubleshooting overview

This section provides information on error codes and searching for information.

Error codes

Error codes and control-panel messages display on the printer control panel to indicate the current printer status or situations that might require action. Error codes are numerical, or alphanumerical, and have a set structure with six characters (example: 13.WX.YZ).

The first two characters are numeric and represent the system component that is causing the error. For example, in error code 10.22.15, 10 = Supplies for HP LaserJets.
The remaining four characters (W, X, Y, and Z values) further define the error.

HP LaserJet and HP PageWide Enterprise error codes are documented in the control panel message document (CPMD) for each printer.

The CPMD is a comprehensive list of error codes, diagnostic and troubleshooting steps to clear or resolve the error, and other helpful information such as service mode pins and part numbers.

The CPMD is continually updated and republished with the latest information for the following error codes.

ERROR CODES: THE FIRST TWO CHARACTERS
Error code	System Component	System Error Description
10.WX.YZ	Supplies (LaserJet)	Supply error or supply memory error.
11.WX.YZ	Real-time clock	Internal error with the clock on the formatter.
13.WX.YZ	Jam (LaserJet)	Paper jam or open door jam error.
15.WX.YZ	Jam (PageWide)	Paper jam or open door jam error.
17.WX.YZ	Supplies (PageWide)	Supply error or supply memory error.
20.WX.YZ	Printer memory	Insufficient memory or buffering error.
21.WX.YZ	Page	Page complexity causing a decompression error when trying to process job.
30.WX.YZ	Scanner	Flatbed scanner error occurring inside the unit.
31.WX.YZ	Document feeder	Document feeder, scanner, or jam error.
32.WX.YZ	Backup, restore, or reset	Backup, restore, or reset notification or error.
33.WX.YZ	Security	Backup, Disk, EFI BIOS, Firmware integrity (SureStart), or Trusted Platform Module (TPM) notification or error.
40.WX.YZ	Input/Output (I/O)	Partition manager, secure erase, or USB accessory error.
41.WX.YZ	Fuser, Laser scanner, or Paper path	Miscellaneous error including general and misprint or mismatch errors typically involving (but not limited to) the fuser, the laser scanner, or the paper path.
42.WX.YZ	Firmware	Firmware failure involving the Event Log, Shell, System Manager, or other component.
44.WX.YZ	Firmware	Firmware failure involving a digital sending component.
45.WX.YZ	OXPd/Web Kit (PageWide)	Informational notifications involving the OXPd Web Kit (communications log).
46.WX.YZ	Engine (LaserJet)	Engine communication error.
47.WX.YZ	Firmware	Job parser or printer calibration error.
48.WX.YZ	Firmware	PJA job accounting, job management, or job pipeline error.
49.WX.YZ	Firmware	Firmware communication error.
50.WX.YZ	Fuser (LaserJet)	Fuser error.
51.WX.YZ	Laser scanner (LaserJet)	Laser scanner beam error.
52.WX.YZ	Laser scanner (LaserJet)	Laser scanner startup error.
54.WX.YZ	Sensor	Sensor error (not jam related).
55.WX.YZ	DC controller (LaserJet)	DC controller communication error.
56.WX.YZ	Paper handling (LaserJet)	Paper input/output or accessory error.
57.WX.YZ	Fan	Fan error.
58.WX.YZ	Sensor	Engine sensor failure.
59.WX.YZ	Motor (LaserJet)	Motor error.
60.WX.YZ	Tray motor error (LaserJet)	Tray lifting or pick up error.
61.WX.YZ	Engine (PageWide)	Print engine error with the 8–bit data package.
62.WX.YZ	System (LaserJet) Print bar (PageWide)	LaserJet internal system error. PageWide print system error.
63.WX.YZ	Engine (LaserJet)	General engine error (electrical, communication, etc.).
65.WX.YZ	Connector	Output accessory connection error.
66.WX.YZ	Output accessory	Output accessory error.
67.WX.YZ	Input accessory	Input accessory connection error
69.WX.YZ	Duplexer	Duplexer error.
70.WX.YZ	DC controller (LaserJet)	DC controller firmware error.
80.WX.YZ	Managed device	Embedded Jetdirect error.
81.WX.YZ	Near Field Communication (NFC)	Wireless, Bluetooth or internal EIO error.
82.WX.YZ	Memory (hard disk, EMMC, etc.)	Disk hardware error.
90.WX.YZ	Internal diagnostics	Internal test of systems (i.e. disk, CPB, display) or interconnection error.
98.WX.YZ	Hard disk	Hard disk partition error.
99.WX.YZ	Firmware installer	Remote Firmware Upgrade (RFU), firmware install (engine or accessory), or disk error.

How to search for printer documentation

The CPMD, error codes, and other support documentation for each printer is found on the internal HP portals.

These portals are on WISE for Channel (please see Accessing WISE for HP channel partners (HP Partner Portal) below for instructions on how to navigate to the site) and WISE. WISE for Channel is available to HP channel partners and WISE is available to call agents, service technicians, and other HP internal users. The level of detail available will depend on your access credentials. To learn how to find support content in WISE, watch the video here.

WISE - How to access and use

Learn how to access and use Web-based Interactive Search Engines (WISE) to locate available support information. WISE is a repository of technical support documentation including service manuals, user guides, videos, and general support information.

Accessing WISE

Learn how to access Web-based Interactive Search Engines (WISE) if you are an HP channel partner or an internal HP user.

Accessing WISE for HP channel partners (HP Partner Portal)

Learn how to access WISE by accessing the HP Partner Portal if you are an HP Channel Partner.

NOTE:

If this is your first visit to the HP Partner Portal, you will be asked to create an account. Follow the setup directions using your HP Partner credentials.

Open the HP Partner First Portal located at https://partner.hp.com.
Select the Services & Support tab, and then select Technical Support.
Select Technical Documentation.
You will be taken to the WISE portal.

Play the video:

Accessing WISE for internal HP users

Learn how to access WISE if you are an internal HP user.

Open one of the Web-based Interactive Search Engines (WISE) URLs listed below.
Select Commercial from the drop-down menu.
You will be taken to the WISE homepage.

AMS

https://support.hp.com/wise/home/ams-en
https://support.hp.com/wise/home/ams-es
https://support.hp.com/wise/home/ams-pt
https://support.hp.com/wise/home/ams-fr

APJ

https://support.hp.com/wise/home/apj-en
https://support.hp.com/wise/home/apj-ja
https://support.hp.com/wise/home/apj-ko
https://support.hp.com/wise/home/apj-zh-Hans
https://support.hp.com/wise/home/apj-zh-Hant
https://support.hp.com/wise/home/apj-th

EMEA

https://support.hp.com/wise/home/emea-en

Play the video:

Using WISE to search for error codes

Learn how to use WISE to look up error codes.

NOTE:

The model used in the instructional videos is an example. The same steps apply to all printer models.

You will need the printer type (e.g. HP LaserJet), model number (e.g. M607), and bundle option (e.g. dn, dh, z).

Search for error codes using the lookup widget

Learn how to search for a specific error code using the WISE Error Code Lookup widget.

Select Products in the navigation bar of the WISE portal home page.
Using the type, model number and bundle option of the printer to be repaired, select HP Printers > Type of Printer > Model Group > Model Number > Bundle Option > Product Number, and then select Launch Product Detail Page. The PDP page will open.
Enter the error code in the widget in the Error Code Lookup area at the bottom-right of the screen and click the search icon or press the Enter button.
Select the desired topic from the search results.

Search for error codes from the WISE home page

Learn how to search for a specific error code from the WISE home page.

Enter the model number in the search field on the WISE home page. The search is predictive, and a drop-down menu will appear with available selections.

NOTE:
Selecting the series item from the drop-down list is recommended for the most accurate search return.
Enter the error code in the search field.
Select the desired topic from the search results.

Using WISE to access repair and replace videos for FRUs

Learn how to use WISE to access repair and replace videos for FRUs.

NOTE:

The model used in the instructional videos is an example. The same steps apply to all printer models.

You will need the printer type (e.g. HP LaserJet), model number (e.g. M607), and bundle option (e.g. dn, dh, z).

Search for a printer's Product Detail Page (PDP)

Learn how to search WISE for product specific information. Quickly review the steps and then play the video.

Select Products in the navigation bar of the WISE portal home page.
Using the type, model number and bundle option of the printer to be repaired, select HP Printers > Type of Printer > Model Group > Model Number > Bundle Option > Product Number, and then select Launch Product Detail Page. The PDP page will open.
Select the link to Videos in the Other Content menu at the bottom-right of the screen.
Select the desired video from the list of videos.

Play the video:

Perform a model number search using the search function

Learn how to search WISE using the model number. Quickly review the steps and then play the video.

Enter the model number in the search field on the WISE home page. The search is predictive, and a drop-down menu will appear with available selections.

NOTE:
Selecting the series item from the drop-down list is recommended for the most accurate search return.
Click the search icon to the right.
To refine the search results, select the radio button labeled video in the upper-right portion of the screen.

TIP:
To refine video search results, append a part name to the model detail shown in the search bar. For example, adding the word fuser to the detail in the search bar will return videos related to repair and replacement of the fuser.

Play the video:

Printer service information

Service pin for printer

Last update: May 11, 2022

Service mode PIN numbers:

IMPORTANT:

To enter the Service Menu the technician will have to enter the PIN that is on the label on the cartridge tray. That PIN is also used to access the EWS. The EWS PIN can be changed by the Admin but the Service PIN will always be the PIN printed on the label.

HP LaserJet Pro M304, M305, M404, M405
HP LaserJet Pro MFP M329, M428, M429

NOTE:

When possible, always update the printer firmware to the latest available version at HP.com as part of the troubleshooting performed for any of the following errors.

Numerical control panel messages

Use the following numerical error message troubleshooting to resolve your issue.

10.WX.YZ error messages

13.WX.YZ error messages

21.WX.YZ error messages

30.WX.YZ error messages

31.WX.YZ error messages

32.WX.YX error messages

33.WX.YZ error messages

44.WX.YZ error messages

50.WX.YZ error messages

51.WX.YZ, 52.WX.YZ error messages

53.WX.YZ error messages

54.WX.YZ error messages

55.WX.YZ error messages

56.WX.YZ error messages

57.WX.YZ error messages

58.WX.YZ error messages

59.WX.YZ error messages

60.WX.YZ error messages

Alphabetical control panel messages

Use the following alphabetical message to see further information on the message.

Alphabetical messages

https://support.hp.com/