HP LaserJet Pro M404dn - Restore the factory-set defaults

HP LaserJet Pro M404dn - Restore the factory-set defaults

Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults, and it also deletes any pages that are stored in the memory. It will not reset the page count, tray size, or language.

NOTE:

Restoring to factory-set defaults will NOT reset the Embedded Web Server (EWS) password. If you lost your EWS password, please contact HP Customer Support.

Use the steps in this document to restore the printer to the factory-default settings.

NOTE:

The steps vary according to the type of control panel.

TOUCHSCREEN WITH WHITE BACKGROUND

TOUCHSCREEN WITH BLACK BACKGROUND

2-LINE LCD WITH KEYPAD

Click the section below for your control-panel type and then follow the steps provided.

Touchscreen control panel with white background

Follow these steps if your printer has a touchscreen control panel with a white background.

TOUCHSCREEN WITH WHITE BACKGROUND

  1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon  .

  2. Scroll to and open the following menus:

    1. Printer Maintenance

    2. Restore

    3. Restore Factory Defaults

    The printer automatically restarts.

Touchscreen control panel with black background

Follow these steps if your printer has a touchscreen control panel with a black background.

TOUCHSCREEN WITH BLACK BACKGROUND

  1. From the Home screen on the printer control panel, touch the Setup icon  (or ).

  2. Scroll to and touch Service.

  3. Touch the Restore Defaults option, and then touch the OK button.

    The printer automatically restarts.

2-line LCD control panel

Follow these steps for printers that have a 2-line LCD control panel with physical buttons to press.

2-LINE LCD WITH KEYPAD

Depending on the version of firmware the printer is running and the options that display on the control panel, perform one of the following tasks:

Option 1

Follow these steps to restore the factory-set defaults.

  1. On the printer control panel, press the OK button to display the Home screen.

  2. Open the Setup menu.

  3. Use the left and right arrows to navigate to the Printer Maintenance menu.

  4. Navigate to the Restore menu, and then press the OK button.

  5. Navigate to Restore Factory Defaults, and then press the OK button.

    The printer automatically restarts.

Option 2

Follow these steps to restore the factory-set defaults.

  1. On the printer control panel, press the OK button to display the Home screen.

  2. Use the arrow buttons and the OK button to navigate to and open the Service menu.

  3. Select the Restore Defaults option, and then press the OK button.

    The printer automatically restarts.

https://support.hp.com/

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